Thursday, July 26, 2007

Phlox Fans Fini and MCY Needs Customer Service

First the good:

I finished the phlox fans I've been working on for two weeks. Pretty sad for such short socks, but I've been busy.

Then the bad:

I haven't been so busy that I haven't noticed the lack of MCY yarn in my mailbox. I sent them an email about it, as they suggested if the yarn didn't arrive in a timely manner. Their turn around time on customer service requests? A mere five days. The reply let me know that the person who did that wasn't in. The person who DOES do that emailed me he following day, to let me know she had no record of my order. I emailed her the details and haven't heard back. It's only been two days, so I should probably hear back Monday. The third Wednesday in September at the latest.

The silver lining, I suppose, is that I got the skein I really wanted. And that I'll be less tempted by their beautiful yarns since it has turned out to be a gamble if the yarn will ever arrive. (Yay! Saving money!)

I'll finish this with some more good:

A teacher decided to take another job after her summer vacation (okay, that's bad-- I really enjoyed working with her, but I digress), so my sister got an apartment to stay in while she's here. So she'll be much less likely to go home complaining about how psycho I am. I *may* be a little hard to live with.

1 comment:

Mia said...

Your customer service experience with MYC sounds like mine. Male sure you fill a complaint with PayPal before your 30 days are up. If you haven't gotten your yarn by now, the odds are you will never get. Especially if they claim to not have a record of your order.

And I am sure your little sister already nows just how psycho you are. After all, she grew up with you. ;)